Warranty
Lensbaby, LLC will replace or repair any Lensbaby product found to be defective in materials or workmanship for up to one year after the date of purchase.
IF YOU PURCHASED YOUR LENSBABY IN THE UNITED STATES OR FROM LENSBABY.COM, TO RECEIVE WARRANTY COVERAGE, PLEASE MAIL YOUR DEFECTIVE LENSBABY TO US AT:
Lensbaby
Attn: Warranty Department
824 SE 16th Ave
Portland, OR 97214-2676
PLEASE INCLUDE A CLEARLY WRITTEN OR PRINTED REQUEST FOR WARRANTY COVERAGE THAT INCLUDES:
- Your name
- Your mailing address
- Your telephone number
- Your invoice number
- Your purchase date
- Your purchase location
- A description of the warranty issue
If you have any questions, please call us at 877-536-7222 / 971-223-5662 or email customerhappiness@lensbaby.com.
IF YOU PURCHASED YOUR LENSBABY IN A COUNTRY OTHER THAN THE UNITED STATES, PLEASE CONTACT THE DISTRIBUTOR FOR YOUR COUNTRY OF PURCHASE TO OBTAIN WARRANTY COVERAGE. YOU CAN FIND YOUR DISTRIBUTOR HERE: WWW.LENSBABY.COM/RETAILERS.
GRAY-MARKET GOODS
On occasion, customers are presented with opportunities to purchase Lensbaby products through unauthorized, or gray-market, vendors. Gray-market products are products, either used or new, that are offered for sale by unauthorized third parties. Customers are advised that certain risks arise with the purchase and use of gray-market products, which significantly reduce the value of these gray-market products.
In short, purchasers of gray-market products do not obtain the levels of protection, service and support provided by authorized Lensbaby partners. Lensbaby warranties are nontransferable. Any Lensbaby products sold by unauthorized third parties do not carry Lensbaby warranties.
You can find our authorized retailers and distributors list here: www.lensbaby.com/retailers.
